Extending the NetDocuments Login Timeout Period

Extending the NetDocuments Timeout Period

Introduction



The NetDocuments web user interface has a default login timeout of 90 minutes. If you remain inactive in the NetDocuments browser for 90 minutes or more, you will be automatically logged out and will need to reauthenticate. This setting cannot be adjusted in the NetDocuments Admin Console and applies only to users accessing the application via Single Sign On (SSO)

This article describes the steps on how to modify the timeout setting via single sign on.

Adjusting the Timeout in Microsoft 365 Admin Console

To extend the session timeout for the NetDocuments web user interface, follow these steps:

  1. Open the NetDocuments Enterprise Application in Microsoft 365 Admin Center:

    • Using your Browser navigate to the Microsoft 365 Admin Center and sign into your Office 365 administrator account via the following link:
    • Select "More applications > Identity" to open the Microsoft Entra admin center.
    • Navigate to the "Enterprise applications" section.
    • Search for and select the "NetDocuments" application.

  2. Open the Attributes & Claims Section:

    • In the NetDocuments application settings, go to "2. Setup single sign on"
    • "Attributes & Claims" section.

  3. Edit the User Attributes & Claims Section:

    • Click on the pencil icon to edit the "User Attributes & Claims" section.

  4. Add a New Claim:

    • Click "Add new claim" and enter the following details:
    • The below provides an example of how this should look:

  5. Save the New Claim:

    • Click the "Save" button at the top left of the claim window to apply the changes.
Note: When entering the source attribute, simply type the desired timeout value (e.g., "1440" for 1440 minutes). Although it initially appears as a search box for linking to a pre-existing value, you can directly input your desired fixed value, and it will be saved correctly.

Useful Resources


The following additional resources may be useful:

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