How to Issue a Credit Note in Matters.Cloud
Introduction
Issuing a credit note in Matters.Cloud is a straightforward process that allows you to adjust or correct invoicing errors. Follow the steps below to create a credit note for any invoice within the Matters.Cloud platform.
Note:
- Matters.Cloud supports partial credit notes at the invoice line-item level only. Partial credit notes can be issued for one or more full line items, but not for partial amounts within a line item. For example, you can credit an entire fees line for a specific user (where invoices are grouped by user) or a full disbursement line item.
- Multiple credit notes can be applied to a single invoice, but any existing payments must be removed or cancelled first.
- For partial adjustments within a line item, either issue a full credit note and reissue a corrected invoice, or, where permitted by local tax laws, record a write-off for the differential amount.
Steps to Issue a Credit Note
Step 1: Navigate to the Invoices Section
Log in to Matters.Cloud.
Go to the Invoices Section:
- From the main dashboard, locate the sidebar.
- Click on Invoices to open the invoice screen.
Step 2: Access All Invoices
- Select All Invoices:
- Click on the All Invoices option to view the list of invoices.
- Set the filter to Invoiced to display all invoices that are in the invoiced status.
- Click on the All Invoices option to view the list of invoices.
Step 3: Open the Relevant Invoice
- Select the Invoice:
- Look through the list of invoices and find the invoice for which you need to issue a credit note.
- Click on the Invoice Number to open the detailed view of the selected invoice.
Step 4: Create the Credit Note
Initiate Credit Note Creation:
- Once the invoice details are open, locate the Create Credit Note button as shown in the image below:
- Once the invoice details are open, locate the Create Credit Note button as shown in the image below:
Finalize the Credit Note:
- Review the credit note date and date or supply
- Review the credit note date and date or supply
Save and Send:
- Once all details are correct, save the credit note.
- You can then send it to the client or keep it for your records, as required.
Conclusion
Issuing a credit note in Matters.Cloud is a simple process designed to help you manage invoicing corrections efficiently. By following these steps, you can ensure that all necessary adjustments are made accurately and promptly. If you encounter any issues or have further questions, refer to the Matters.Cloud support resources or contact their customer service for assistance.