How to Reset Your Password in Matters.Cloud

How to Reset Your Password in Matters.Cloud

Overview

If you've forgotten your password or need to reset it for any reason, you can follow the steps outlined below to reset your password in Matters.Cloud. Resetting your password will allow you to regain access to your account.

Steps to Reset Your Password

1. Go to the Matters.Cloud Login Page
  • Open your web browser and navigate to the Matters.Cloud login page: [matters.cloud/users/sign_in].
2. Click on "Forgot Password?"
  • On the login screen, you will see a "Forgot Password?" link. Click on it to initiate the password reset process.

3. Enter Your Registered Email Address
  • You will be prompted to enter the email address associated with your Matters.Cloud account. Ensure that you use the correct email.

4. Check Your Email Inbox
  • After submitting your email address, you will receive a password reset email. Open your inbox and look for the email from Matters.Cloud. If you don’t see it in your inbox, check your spam or junk folder.
5. Click on the Password Reset Link
  • In the email, there will be a password reset link. Click on this link to be directed to a page where you can set a new password.
6. Set a New Password
  • On the password reset page, you will be prompted to enter a new password. Be sure to create a strong, unique password, combining uppercase and lowercase letters, numbers, and special characters for added security.
  • Confirm the new password by entering it again in the provided field.
7. Submit the New Password
  • Once you’ve entered and confirmed your new password, click Submit or Reset Password to finalize the process.
8. Log in with Your New Password
  • After resetting your password, return to the login page and use your newly created password to log into your Matters.Cloud account.
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Note:
Even if you reset your password, you won't be able to log in if your account is locked. You will need to wait for the lockout period to end (usually 30 minutes) or have an admin unlock your account. Please wait for the lockout to expire or reach out to an admin for help unlocking your account.

Important Notes

  • Password Requirements: Ensure your new password meets the password complexity requirements, which may include a minimum length and a combination of letters, numbers, and special characters.
  • Password Expiry: If you recently received a password reset link, ensure to reset the password within the link’s expiry time (usually 24 hours). If the link expires, you will need to request a new reset link.
  • Two-Factor Authentication: If your account has Two-Factor Authentication (2FA) enabled, you may need to complete the authentication process after resetting your password.

Conclusion:

Resetting your password in Matters.Cloud is a quick and easy process. Just follow the steps outlined above to regain access to your account. If you encounter any issues, our support team is here to help!

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